Sales
Customer Retention
Customer Retention
Broadband and TV Provider
£5.2m additional revenue in 3 months following Advanced Communication and Sales training.
Customer Retention
Customer Retention
Customer Retention
UK Mobile Network
34% decrease in customer churn following Advanced Communication and Sales training.
Customer Service
Customer Retention
Customer Service
Digital TV & Phone Provider
4pt increase in Net Promotor Score (NPS) across Customer Care across UK, Bangalore, and Manila, following Advanced Communication skills training.
Sales
Customer Service
Customer Service
Broadband, TV & Mobile
31% increase in Average Revenue Per User (ARPU) following Advanced Sales and Communication training.
Customer Service
Customer Service
Customer Service
UK Mobile Network
26% decrease in
average Customer Service call time following Advanced Communication training.
Sales
Customer Service
Sales
Digital TV & Phone Provider
37% increase in conversion following Advanced Sales and Communication training.